At hybet, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a Filipino player under the Philippine Data Privacy Act of 2012.
These six principles guide every decision hybet makes about your personal data. They summarize our full Privacy Policy — but please read the complete legal text below for all the details.
Every piece of data transmitted between your device and the hybet platform is protected by bank-grade 256-bit SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text.
hybet fully complies with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and its implementing rules. Your data rights as a Filipino citizen are respected and upheld at every stage of your hybet journey.
hybet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is used solely to operate and improve the hybet platform and to comply with our legal obligations.
We only collect data that is necessary for a specific, legitimate purpose — account management, payment processing, fraud prevention, regulatory compliance, and improving your experience on hybet. Nothing more.
hybet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law. When data is no longer needed, it is securely deleted or anonymized.
You have the right to access, correct, delete, and port your personal data held by hybet. You can also object to certain types of processing. These rights are available to all hybet players at any time through our support team.
This Privacy Policy ("Policy") describes how hybet ("hybet," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the hybet website, mobile platform, and all related services (collectively, the "Platform").
hybet is committed to protecting your privacy and handling your personal data with transparency, integrity, and respect. This Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
By registering an account or using the hybet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform.
Scope: This Policy applies to all personal data collected through the hybet website, mobile applications, customer support channels, and any other touchpoint where hybet interacts with you directly or indirectly.
For the purposes of the Philippine Data Privacy Act of 2012, hybet is the Personal Information Controller (PIC) responsible for your personal data. hybet determines the purposes and means of processing your personal information collected through the Platform.
hybet has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. Contact details for the DPO are provided in Section 15 of this Policy.
hybet collects the following categories of personal data, depending on how you interact with the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Account verification, KYC, age confirmation (21+) |
| Contact Data | Email address, mobile number, home address | Account communication, support, notifications |
| Financial Data | GCash number, bank account details, transaction history | Deposits, withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, OS, session logs | Security, fraud detection, platform optimization |
| Usage Data | Games played, bets placed, session duration, preferences | Responsible gaming monitoring, personalization |
| Communications Data | Live chat transcripts, support emails, feedback | Customer service, dispute resolution, quality assurance |
hybet does not collect sensitive personal information (such as racial or ethnic origin, political opinions, or health data) unless strictly required by law or with your explicit consent.
hybet collects personal data through the following means:
KYC requirement: As a PAGCOR-regulated platform, hybet is legally required to verify the identity of all players. This means we will ask for a valid government-issued ID (such as a Philippine passport, SSS ID, PhilHealth ID, or driver's license) before processing withdrawals or when triggered by our compliance systems.
hybet uses your personal data for the following purposes:
Marketing opt-out: You can unsubscribe from hybet promotional emails at any time by clicking the unsubscribe link in any marketing email, or by contacting our support team. Opting out of marketing does not affect transactional communications related to your account.
Under the Philippine Data Privacy Act of 2012, hybet processes your personal data on the following legal bases:
hybet does not sell your personal data. We may share your data with the following categories of recipients only where necessary and lawful:
All third-party service providers who process data on behalf of hybet are bound by data processing agreements that require them to handle your data securely and only for the purposes specified by hybet.
hybet uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:
Cookie control: You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the hybet Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.
hybet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hybet will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.
hybet retains your personal data for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law. The following general retention periods apply:
When data reaches the end of its retention period, hybet securely deletes or anonymizes it so that it can no longer be associated with you.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by hybet:
Request a copy of the personal data hybet holds about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data where no longer necessary or lawful.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
Request that processing be restricted in certain circumstances.
To exercise any of these rights, contact the hybet Data Protection Officer using the details in Section 15. hybet will respond to all verified requests within 30 days. We may need to verify your identity before processing your request. Some rights may be limited where hybet has overriding legal obligations.
If you believe hybet has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The hybet Platform is strictly intended for individuals aged 21 years and above in accordance with Philippine gaming regulations. hybet does not knowingly collect personal data from anyone under the age of 21.
If hybet discovers that personal data has been collected from a person under 21, that account will be immediately suspended, all data will be deleted, and any funds held in the account will be handled in accordance with applicable PAGCOR guidelines.
🔞 Age restriction: If you are a parent or guardian and believe your child has registered on hybet, please contact us immediately at the details in Section 15. Gambling is addictive. Know when to stop.
hybet primarily stores and processes your personal data within the Philippines. Where data is transferred to service providers or game suppliers located outside the Philippines (for example, game studios in Europe or Asia), hybet ensures that appropriate safeguards are in place, including:
hybet will not transfer your personal data to any jurisdiction that does not provide adequate protections equivalent to those required under Philippine law.
hybet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. The date of the most recent revision is displayed at the top of this page.
Where changes are material, hybet will notify you via a prominent notice on the Platform and, where practicable, via email to your registered address. Your continued use of the hybet Platform following the effective date of any update constitutes your acceptance of the revised Policy.
We encourage you to review this Policy periodically to stay informed about how hybet protects your personal data.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the hybet Data Protection Officer:
If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
hybet is strictly for players aged 21 and above in compliance with PAGCOR regulations. Gambling is addictive. Know when to stop. Please gamble responsibly.
Now that you know how hybet protects your privacy, join millions of Filipino players enjoying live casino, slots, bingo, and more — with the confidence that your personal data is in safe hands. Must be 21 or older.